Support
Contact
Email edge@aerodyneai.com for product support, privacy questions, or deletion requests. Include the DeepLAN version, macOS version, what you expected, and what happened. Do not send controller passwords, API keys, private keys, raw StoreKit receipts, or an unredacted network export.
Before contacting support
- Open DeepLAN’s Help and Privacy windows for feature and data-use guidance.
- Try sample mode to separate an app issue from Local Network permission or network conditions.
- For purchase questions, use Restore Purchases from the Plans screen first.
- For discovery questions, note whether Local Network access is allowed and whether the current network is explicitly authorized in DeepLAN.
Privacy and deletion
DeepLAN’s Privacy Policy explains its local inventory, optional Hosted Intelligence processing, retention, and user choices. A privacy or deletion request can be sent to the contact above. We may need limited information to authenticate and fulfill a request; never email credentials or private network data unless support has first provided a safe, specific method.
DeepLAN has no in-app user account. Apple purchase and subscription management remains available through your Apple Account settings.